Shipping policy

Refund & Return Policy

We want you to be happy with your purchase. If you are not satisfied, you may request a return or refund under the conditions below.

Returns

You may request a return within [7/14] days of receiving your order. To qualify, the item must be unused, in its original condition, and returned with original packaging and proof of purchase.

Non-returnable items

The following items cannot be returned or refunded:

Sale or clearance items
Gift cards
Personalised or customised products
Perishable goods
Items damaged due to misuse after delivery

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. If approved, your refund will be processed to the original payment method within [5–10] business days.

Shipping charges are non-refundable unless the item was incorrect, defective, or damaged when received.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within [48 hours] of delivery. Send your order number along with clear photos or a video of the issue. We will arrange a replacement or refund where applicable.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. For size or colour exchanges, please contact us to confirm availability.